Guest Service Agent

Greet, register, and service guests according to hotel and sustainability standards while making and confirming reservations. Establish payment methods, verify credit, compute bills, and collect payments. Transmit messages, resolve complaints by elevating to supervisors when necessary, and secure valuables in safes. Perform bookkeeping activities, balance accounts, and conduct audits. Assist in the breakfast area or handle luggage during peak periods. Maintain awareness of guest satisfaction scores to drive improvements. Work varying schedules including holidays and weekends, requiring extended standing and lifting up to 25 pounds. This role supports HHM Hotels' mission of hearts that serve through excellence and nimble execution.