Guest Service Agent
$36,608–$40,872 year
On-site · Edmonton, Alberta, Canada or Ontario, Canada
Job Summary
Guest Service Agent at Gateway Casinos & Entertainment—role involves greeting guests, handling reservations and inquiries, assisting with check-in/check-out, and addressing guest needs while maintaining service standards. Requires strong customer service, multitasking, detail orientation, comfort with computers, and experience in hotel/hospitality settings. Proven banquet experience (3 years) and supervisory experience (2 years) are required, along with post-secondary education in Hospitality or related field and FOOD SAFE Level 1 or equivalent. Benefits include flexible hours (evenings/weekends), full-time benefits for eligible staff, retirement plan, training opportunities, and employee discounts. The posting notes a combined part-time/full-time position with Canadian locations and a focus on hospitality service within gateway casino/hotel properties.
Required Qualifications
- Three years banquet experience in the hotel conference/hospitality industries
- Two years supervisory experience
- Post-secondary education in Hospitality or related field
- FOOD SAFE Level 1 or equivalent Certificate
Desired Qualifications
- Three years banquet experience in the hotel conference/hospitality industries
- Two years supervisory experience
- Post-secondary education in Hospitality or related field
- FOOD SAFE Level 1 or equivalent Certificate
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.