Guest Service Agent | Full-time | The Westley Hotel
On-siteCalgary, Alberta, Canada
Job Summary
Register guests, assign rooms, and accommodate special requests while managing check-in and check-out procedures. Act as the primary point of contact for guest inquiries, providing local recommendations and using suggestive selling techniques to promote hotel services. Coordinate room status updates with housekeeping, handle reservations and cancellations, and perform cashier functions including posting charges and currency exchange. Maintain accurate room inventory via the property management system, manage key storage and safe deposit boxes, and assist with luggage delivery and parking. Ensure a welcoming tone in all phone interactions, handle mail and packages, and report unusual occurrences to the manager. Maintain the cleanliness of the front desk and adhere to safety and emergency procedures.
Required Qualifications
- Excellent written and verbal communication skills
- Strong computer application (Word, Excel)
- Proven experience working with a hotel property management system
- Must be friendly, energetic, enthusiastic and self-motivated
- A demonstrated passion for providing exceptional experiences for guests/customers
- Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members
- Available to work nights, weekends and/or holidays as required, including occasional Manager-On-Duty shifts
- Some lifting (up to 50 lbs), on occasion
- Visually verify and interpret written documents
- Significant time spent on computer keyboard
- Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
Desired Qualifications
- Experience working in a customer service role
- Demonstrated exceptional guest/customer service skills with a passion for anticipating and exceeding guest expectations
- Experience working as a Guest Service Agent
- Results oriented with the ability to be flexible and work well in a busy and demanding environment
- A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision
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