Guest Service Agent/Front Desk- MARRIOTT LONG ISLAND
$49,920–$56,160 year
On-siteUniondale, New York, United States
Job Summary
Assist guests with arrival and departure, complete registration by inputting and retrieving information from computer systems, and handle cash and credit card transactions. Collaborate with hotel departments to provide exceptional experiences, manage guest requests and complaints, and document issues for resolution. Maintain confidentiality, ensure security of room access, and generate daily and weekly reports while resolving discrepancies with Housekeeping. Provide information on hotel features, local attractions, and amenities, and promptly answer telephone inquiries. Follow safety policies, maintain a clean work area, and work flexible shifts including weekends and holidays to reflect business needs.
Required Qualifications
- High school diploma or equivalent
- Ability to access and accurately input information using a moderately complex computer system
- Able to handle cash and credit transactions
- General knowledge of local area attractions and transportation
- Command of the English language both written and verbal
- Ability to multi-task, and prioritizes with excellent follow up skills and customer service
- Regular attendance in conformance with the standards
- Comply with attendance rules
- Able to work a flexible schedule, varied shifts, including Weekday, Evenings, weekends and holidays
- Some lifting
- 75%+ or more of time on their feet
Desired Qualifications
- College degree
- Previous hotel Front Desk experience
- Marriott brand experience
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