Guest Service Agent

Job Summary

Required Qualifications

• •High School diploma or equivalent
• •Must be able to work day shift and weekends
• •Must be able to work well in stressful, high-pressure situations
• •Must be able to convey information and ideas clearly
• •Must be able to evaluate and select among alternative courses of action quickly and accurately
• •Must be able to work with and understand financial information and data, and basic arithmetic functions
• •Must maintain composure and objectivity while under pressure
• •Must be able to stand during entire shift
• •Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• •Must be able to multi-task
• •Must be detail-oriented
• •Must be able to problem solve
• •Must be able to listen to, understand, and clarify the issues raised by co-workers and guests
• •Must be able to anticipate, prevent, identify and solve problems as necessary
• •Must be able to handle check-ins and check-outs in a friendly, efficient and courteous manner
• •Must be able to Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
• •Must be able to Handle requests for information, mail and messages in an efficient and courteous manner
• •Must be able to Answer guest inquires regarding hotel service, facilities and hours of operation
• •Must be able to Answer inquires from guests regarding restaurants, transportation, entertainment, etc
• •Must be able to Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel
• •Must be able to Follow all Kinseth Hospitality credit policies
• •Must be able to Be aware of all rates, packages and special promotions
• •Must be able to Be familiar with all in-house groups
• •Must be able to Be aware of closed out and restricted dates
• •Must be able to Obtain all necessary information when taking room reservations and follow rate quoting scenario
• •Must be able to Be familiar with all Kinseth Hospitality policies and house rules as well as hospitality terminology
• •Must be able to Have knowledge of and assist in emergency procedures as required
• •Must be able to Maintain proper operation of the telephone switchboard
• •Must be able to Maintain regular attendance in compliance with Kinseth Hospitality standards
• •Must be able to Comply at all times with Kinseth Hospitality standards and regulations
• •Must be able to Approach all encounters with guests and employees in a friendly, service-oriented manner
• •Must be able to Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• •Must be able to Maintain a friendly and warm demeanor at all times
• •Must be able to Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees
• •Must be able to Use proper two-way radio etiquette at all times when communicating with other employees
• •Must be able to Attend meetings as required by management
• •Must be able to Perform any other duties as requested by management

Desired Qualifications

• •College course work in related field helpful
• •Experience in a hotel or a related field preferred
• •Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests