Guest Service Agent
$3,567,200–$3,567,200 year
On-siteColumbia, South Carolina, United States
Job Summary
Serve as the happy, helpful face of the hotel to guests entering and departing, ensuring exceptional experiences with a +1 Service attitude. Perform front desk functions including check-ins, check-outs, guest record maintenance, cash handling, and problem resolution. Assist with breakfast and 5:30 p.m. Kickback service, which may involve food preparation, set up, guest service as host or bartender, and clean-up. Maintain a high standard of integrity and hospitality while promoting Drury culture to customers and co-workers. Work flexible shifts with a quarterly bonus opportunity up to $3,200 annually, plus medical, dental, vision, and 401(k) matching benefits.
Required Qualifications
- Warm and friendly manner in relating to and interacting with the public
- Demonstrated attention to detail while handling multiple tasks simultaneously
- Familiarity with handling money, making change, and using office machines in day-to-day activities
- Ability to speak and receive direction (written and verbal direction) in English
- Willingness and ability to work alone as scheduled
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