Guest Service Agent
On-site · Brentwood, Missouri, United States
Job Summary
Guest Service Agent at Drury Hotels, serving as the friendly face at the front desk and assisting guests with check-in/check-out, promoting hotel programs, maintaining guest records, cash handling, and resolving issues to ensure a positive guest experience. Role includes assisting with breakfast and Kickback service (food preparation, setup, guest service, and cleanup) while upholding high standards of integrity, service, and hospitality. Requires a warm, organized communicator with the ability to multitask, handle money, and follow directions in English; ideal for individuals who enjoy guest interaction and contributing to a welcoming hotel environment. Hiring immediately with opportunities for mentorship, cross-training, and internal career growth.
Required Qualifications
- Warm and friendly manner in relating to and interacting with the public
- Demonstrated attention to detail while handling multiple tasks simultaneously
- Familiarity with handling money, making change, and using office machines in day-to-day activities
- Ability to speak and receive direction (written and verbal direction) in English
- Willingness and ability to work alone as scheduled
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