Guest Service Agent
$31,200–$31,200 year
On-siteFrankenmuth, Michigan, United States
Job Summary
Serve as the happy, helpful face of our hotel to guests entering and departing our front door. Ensure exceptional, positive experiences for our diverse team members and guests. Assist guests in a friendly, efficient, courteous, and professional manner. Perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, setup, guest service (host or bartender), and clean-up. Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. Provide courteous, friendly guest service with a +1 Service attitude to ensure an exceptional guest experience.
Required Qualifications
- Ability to speak and receive direction in English
- Warm and friendly demeanor in relating to and interacting with the public
- Demonstrated attention to detail while handling multiple tasks
- Familiarity with handling money, making change, and using office machines in day-to-day activities
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