Guest Service Agent - DoubleTree by Hilton Ocean Point Resort
On-siteSunny Isles Beach, Florida, United States
Sunny Isles Beach, Florida, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Operate the front desk to handle guest registration, reservations, check-in, and check-out while providing exceptional service and local area information. Process various payment types, resolve service complaints, and coordinate with Housekeeping for room readiness. Maintain strict key controls and ensure lobby areas remain neat and orderly. Discreetly manage confidential guest information and adhere to all Colwen and brand standards. This role requires a combination of first and second shifts, including nights, weekends, and holidays, with a preference for bilingual candidates and prior Hilton experience.
Required Qualifications
- One year of related experience
- Bilingual - English/Spanish
- Excellent verbal and written communications skills
- Strong organizational skills and attention to detail
- Superior interpersonal and customer service sills
- Ability to deal with difficult guests
- Familiarity with local area
- Proficient with Microsoft Office Suite and common computer software programs
- Ability to learn computer software programs and operate property management system
- Willingness to work 7-day rotational work schedule including nights, weekends, and holidays
Desired Qualifications
- hotel preferred
- Prior Hilton brand experience preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.