Guest Service Agent

Provide a warm and welcoming experience to all guests upon arrival and departure by processing check-ins and check-outs for a seamless experience. Handle guest enquiries, requests, and complaints while answering phone calls, emails, and other communications promptly. Assist with reservations, room assignments, and special requests to ensure all front desk operations are completed accurately. Collaborate with housekeeping and other departments to maintain guest satisfaction and offer tailored recommendations based on local attractions. Work a rotating roster including weekends and public holidays to support customer-facing operations. Join a professional, friendly team within a stylish hotel in Broadbeach known for genuine hospitality and memorable stays.