Guest Service Agent
$35,360–$36,400 year
On-siteSan Bernardino, California, United States
Job Summary
Greet arriving guests, complete check-in procedures, and facilitate departures by closing accounts and checking availability. Calculate and post monies, receipts, and guest charges using proper cash handling methods. Answer inquiries and accept reservations in person and over the phone, utilizing suggestive selling techniques to communicate rates and create value. Operate PBX equipment for incoming and outgoing calls, set wake-up calls, and process mail, messages, and faxes. Maintain friendly, cheerful, and courteous demeanor while delivering the "Home Away From Home" experience. Control cash and credit transactions at the front desk, contributing to department communication through log books. Perform other duties as assigned by management.
Required Qualifications
- English speaking
- Good customer service
- communication skills (written and verbal)
- attention to detail
- Ability to prioritize, organize and make good judgments
- Basic accounting procedures
- typing
- cash register
- computer skills
- Dependable
- Minimum of one (1) year or related experience
- Knowledge of hotel front desk operations and procedures
- Must be aware of the importance of safety and security
- Friendly and courteous to guests and fellow team members at all times
Desired Qualifications
- Knowledge of hotel front desk operations and procedures desirable
- Minimum of one (1) year or related experience preferred
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