Guest Service Agent (Casual)
On-siteBrisbane, Queensland, Australia
Brisbane, Queensland, AustraliaOn-siteFull TimeHOSPITALITYEnterprise
Full TimeEnterpriseHOSPITALITY
Job Summary
Welcome guests with warm greetings, manage guest bookings and payments, and facilitate seamless check-in and check-out processes. Anticipate tailored recommendations and handle billing enquiries or restaurant suggestions while acknowledging IHG One Rewards members and returning guests. Solve problems to turn issues into opportunities, ensuring every guest leaves with great memories. This role supports the Front Office team at InterContinental Hotel Brisbane, offering free meals on shift, laundered uniforms, paid birthday leave, and wellness days.
Required Qualifications
- Communication skills
- Problem-solving skills
- Previous hotel experience in a similar role
- Full Australian working rights
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