Guest Service Agent
$35,360–$37,440 year
On-siteGulf Breeze, Florida, United States
Job Summary
Respond promptly to guest inquiries via phone, email, and messaging platforms like Airbnb and VRBO. Process bookings, cancellations, and modifications while coordinating check-in details and property access instructions before arrival. Provide real-time support during arrivals and departures, resolving issues or escalating maintenance requests to housekeeping and operations teams. Maintain accurate records of guest interactions and property statuses in company systems, and monitor calendars for operational updates. Review guest feedback and reviews to identify service improvements. Work flexible hours including weekends and holidays to ensure seamless guest experiences across Gulf Coast vacation rentals.
Required Qualifications
- Previous experience in hospitality, customer service, or vacation rental management preferred
- Strong communication skills (verbal and written)
- Excellent organizational skills and attention to detail
- Proficient in Microsoft Office and/or property management systems
- Ability to work flexible hours, including weekends and holidays
- Calm under pressure and able to manage multiple tasks simultaneously
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