Guest Service Agent
On-site · Newport Beach, California, United States
Newport Beach, California, United StatesOn-siteFull TimeEntry LevelNot SpecifiedUnknown
Type
Full Time
Level
Entry Level
Education
Not Specified
Company size
Unknown
Job Summary
Provide exceptional guest service at the front desk, including checking guests in/out, recording guest charges and special requests, resolving issues to “WOW” guests, promoting hotel programs, and acting as a knowledgeable resource on local area and hotel amenities; maintain house bank, follow procedures for postings and refunds, communicate with on-duty manager, and assist other departments as needed in a world-class hospitality property.
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