Guest Service Agent
On-siteNairobi, Nairobi County, Kenya
Job Summary
Deliver exceptional guest experiences by handling check-in and check-out procedures, responding to inquiries, and resolving complaints while adhering to ibis Styles brand standards. Greet guests warmly, register them in the Property Management System, and collect deposits upon arrival. Coordinate with housekeeping regarding room requests, manage guest messages, and ensure the front and back offices remain neat and operational equipment functions correctly. Complete shift reports accurately and participate in required training sessions. Maintain thorough knowledge of hotel facilities and current affairs. Fluency in English is required, with Swahili and additional languages advantageous.
Required Qualifications
- Diploma in Hospitality Management or related field preferred
- Previous experience in front office/guest service roles in a hotel environment is an advantage
- Proficiency in MS Office and hotel PMS systems (Opera knowledge is an added advantage)
- Strong communication and interpersonal skills
- Fluency in English (Swahili and additional languages are an advantage)
- Well-groomed, professional appearance with a warm, engaging personality
- Ability to remain calm and efficient under pressure
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