Guest Service Agent
On-siteManly, New South Wales, Australia
Job Summary
Deliver exceptional guest experiences from check-in through to departure, responding to enquiries via phone, email, and in person with professionalism. Promote and enrol guests into the Accor ALL loyalty program while managing room allocations, processing payments, and issuing keys accurately. Collaborate with Housekeeping and Concierge to anticipate guest expectations, conduct room tours, and maintain impeccable front desk presentation. Uphold luxury brand standards and share local Manly recommendations to create memorable interactions. Requires current RSA certificate, valid Australian working rights, and strong Opera PMS skills. Join the MGallery Collection at this iconic beachfront hotel to embrace an effortless coastal lifestyle with access to exclusive Accor Heartist benefits.
Required Qualifications
- Previous customer service experience
- Strong computer literacy
- Excellent verbal and written communication skills
- Exceptional attention to detail and organisational abilities
- Current Responsible Service of Alcohol (RSA) certificate
- Valid Australian Working Rights / Visa
Desired Qualifications
- Previous customer service experience, ideally within a hotel or luxury hospitality environment
- Opera PMS experience
- Knowledge of Accor's ALL loyalty program
- Familiarity of Manly and Sydney's Northern Beaches
- A genuine passion for hospitality and personalised service
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