Guest Service Agent
On-siteInvermay, Tasmania, Australia
Invermay, Tasmania, AustraliaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Check in guests, manage reservations, and handle guest accounts with accuracy while acting as the friendly face from arrival to departure. Conquer challenges alongside guests to transform dilemmas into success stories and promote amenities by sharing local neighborhood hotspots and must-visit gems. Collaborate with colleagues to ensure cohesive service delivery, display proficiency in communication, and maintain a deep understanding of hotel products and offerings. Available to work a variety of shifts including nights, overnights, weekends, and public holidays.
Required Qualifications
- Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required
- Proficiency in both written and verbal communication
- Display proficiency in accurately handling reservations and managing guest accounts
- Previous experience in hotel front desk operations is a valuable asset
Desired Qualifications
- Innovative approach to exceeding customer service expectations
- Skilled at collaborating within teams, as well as working independently
- Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
- Promote hotel amenities and services by having a deep understanding of products and offerings
- Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
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