Guest Service Agent
On-site · Cairns, Queensland, Australia
Cairns, Queensland, AustraliaOn-siteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Guest Service Agent responsible for delivering a welcoming, VIP-level experience from check-in to check-out, including handling reservations and guest accounts, promoting hotel amenities, and sharing local recommendations. Requires experience at a hotel front desk, strong communication, ability to collaborate with teams and work independently, and the ability to multi-task under pressure. Flexible shifts including nights, weekends, and public holidays.
Required Qualifications
- Previous experience in hotel front desk operations
- Proficiency in handling reservations and guest accounts
- Strong written and verbal communication
- Ability to multi-task and work under pressure
- Team collaboration and independent work capabilities
- Availability to work nights, overnights, weekends, and public holidays
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