Guest Service Agent
On-sitePort Douglas, Queensland, Australia
Job Summary
As a Guest Service Agent, you will be the friendly face and warm welcome that sets the tone for guests' stay, handling check-in to check-out, promoting hotel amenities, managing reservations and guest accounts, and providing local knowledge of neighbourhood hotspots. You will communicate effectively with guests and colleagues, collaborate with teams, resolve dilemmas in real time, and thrive under pressure while delivering exceptional hospitality. A background in hotel front desk operations and strong written and verbal communication are valuable, with the ability to work varied shifts including nights, weekends, and public holidays.
Required Qualifications
- Previous experience in hotel front desk operations is a valuable asset
- Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required
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