Guest Service Agent
On-siteCaloundra, Queensland, Australia
Caloundra, Queensland, AustraliaOn-siteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Conduct front desk operations from check-in to check-out, acting as the primary point of contact for all guest inquiries. Manage guest accounts and reservations while promoting hotel amenities and services through deep product knowledge. Share local neighbourhood hotspots and must-visit gems to enhance the guest experience. Collaborate with colleagues to resolve challenges and ensure cohesive service delivery. Work a variety of shifts including nights, overnights, weekends, and public holidays as required.
Required Qualifications
- Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required
- Proficiency in both written and verbal communication
- Previous experience in hotel front desk operations is a valuable asset
- Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
Desired Qualifications
- Innovative approach to exceeding customer service expectations
- Skilled at collaborating within teams, as well as working independently
- Promote hotel amenities and services by having a deep understanding of products and offerings
- Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
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