Guest Service Agent
On-siteCaloundra, Queensland, Australia
Caloundra, Queensland, AustraliaOn-siteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Check in and check out guests while managing reservations and guest accounts with accuracy. Act as the primary point of contact to communicate effectively with both guests and colleagues, ensuring cohesive collaboration throughout their stay. Conquer operational challenges by transforming guest dilemmas into successful outcomes. Promote hotel amenities and services by sharing deep knowledge of products and local neighbourhood hotspots. Work a variety of shifts including nights, overnights, weekends, and public holidays as required.
Required Qualifications
- Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required
- Proficiency in both written and verbal communication
- Previous experience in hotel front desk operations is a valuable asset
Desired Qualifications
- Innovative approach to exceeding customer service expectations
- Skilled at collaborating within teams, as well as working independently
- Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
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