Guest Service Agent
On-siteFortitude Valley, Queensland, Australia
Job Summary
Roll out the red carpet of hospitality from check-in to check-out, acting as the friendly face and warm welcome that sets the tone for guests' entire stay. Confidant in communicating with guests and colleagues to ensure cohesive collaboration, conquer challenges alongside guests by transforming dilemmas into success stories. Promote hotel amenities and services by demonstrating deep understanding of products and offerings, while sharing local neighborhood hotspots and must-visit gems from your treasure trove of knowledge. Display proficiency in accurately handling reservations and managing guest accounts, assisting with valet services and supporting the concierge team, especially during peak seasons. Willingness to step into various duties at the front desk to ensure seamless guest experiences across a variety of shifts including weekdays and weekends as required.
Required Qualifications
- Ability to work across a variety of shifts including weekdays, weekends as required
- A full Australian driver's license
- Willingness to step into various duties at the front desk
- Previous experience in hotel front office operations
- Proficiency in both written and verbal communication
- Proven ability to multi task and thrive under pressure
- Strong organisational and time management skills
Desired Qualifications
- Innovative approach to exceeding customer service expectations
- Skilled at collaborating within teams, as well as working independently
- Deep understanding of products and offerings
- Treasure trove of knowledge on neighbourhood hotspots and must-visit gems
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