Guest Service Agent
On-siteJakarta, Jakarta, Indonesia
Jakarta, Jakarta, IndonesiaOn-siteFull TimeMid LevelHospitalityEnterprise
Full TimeMid LevelEnterpriseHospitality
Job Summary
Greet guests warmly and manage the check-in and check-out process while handling accounts, billing, and payment processing. Respond promptly to inquiries, coordinate with departments to meet guest needs, and maintain accurate records in the property management system. Promote hotel facilities through upselling, assist with concierge services, and ensure the lobby remains clean and welcoming. Handle complaints professionally, adhere to all policies and safety standards, and provide local recommendations. Work various shifts including evenings, weekends, and holidays.
Required Qualifications
- Strong service-focused personality with a friendly and professional demeanor
- Excellent communication skills in English
- Flexibility to work various shifts, including evenings, weekends, and holidays
- High school diploma or equivalent
Desired Qualifications
- proficiency in additional languages is a plus
- Prior experience in hospitality or customer service is preferred
- Familiarity with property management systems
- Demonstrated ability to multitask and remain calm under pressure
- Strong problem-solving skills and attention to detail
- Basic computer skills and ability to learn new software quickly
- Ability to stand for extended periods and assist with light lifting when necessary
- higher education in hospitality management is a plus
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