Guest Service Agent
On-siteInvermay, Tasmania, Australia
Invermay, Tasmania, AustraliaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Conduct check-in and check-out processes while managing guest accounts and handling reservations. Act as the primary point of contact to communicate with guests and colleagues, promoting hotel amenities and sharing local neighborhood recommendations. Resolve guest challenges and dilemmas to ensure cohesive collaboration and exceptional hospitality from arrival to departure. Requires proficiency in front desk operations, strong time management, and availability for various shifts including nights, weekends, and public holidays.
Required Qualifications
- Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required
Desired Qualifications
- Previous experience in hotel front desk operations is a valuable asset
- Innovative approach to exceeding customer service expectations
- Skilled at collaborating within teams, as well as working independently
- Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
- Proficiency in both written and verbal communication
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