Guest Service Agent
On-site · Perth, Western Australia, Australia
Job Summary
Guest Service Agent role in Perth, WA for Mercure Perth (Accor network). Responsibilities include managing arrivals/departures with warmth and efficiency, handling guest requests, coordinating with other departments to meet guest needs, resolving guest issues creatively, promoting the Accor Live Limitless loyalty program, and supporting a 7-day roster with AM/PM/night shifts. Requires strong communication, time management, interpersonal skills, ability to upsell, and an entrepreneurial mindset. Certifications: Responsible Service of Alcohol; Driver's Licence is essential. An entry-level hospitality position with a focus on delivering exceptional customer service and guest experiences.
Required Qualifications
- Responsible Service of Alcohol certification
- C Class Driver's Licence is essential
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