Guest Service Agent

Guest Service Agent responsible for check-in to check-out, delivering hospitality and memorable experiences. Role emphasizes confidently communicating with guests and colleagues, handling reservations and guest accounts, promoting hotel amenities, sharing local neighbourhood insights, and providing exceptional service while multi-tasking under varying shifts including nights, weekends, and public holidays. Strong written and verbal communication, teamwork and ability to work independently are highlighted as key skills, with an emphasis on creating VIP experiences and resolving guest dilemmas.