Guest Sales Associate, South Loop
$36,400–$36,400 year
On-siteChicago, Illinois, United States
Job Summary
Conduct guest service by creating an exceptional experience, educating clients on product recommendations, and tailoring scripts using specific terminology. Process payments, handle reservations, and organize the booking system while confirming add-on services and explaining pre-booking app benefits. Maintain a clean, safe lobby and restroom environment, and execute opening and closing procedures for the center. Arrive on time adhering to the dress code and name tag requirements. This role involves up to $1,600 in annual commissions, 50% off skincare products, and ongoing training within the European Wax Center team.
Required Qualifications
- High school diploma or GED
- 2+ years customer service experience or sales experience, preferably in a retail environment
- Exceptional interpersonal skills
- Excellent written and verbal communication with strong attention to detail
- Good time management and organizational skills
- Flexibility to perform external or internal events
- Ability to work flexible days and hours, including weekends/evenings
- Exude a positive, friendly, and personable demeanor
- Ability to receive and provide feedback
- Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook
- Regularly required to talk and hear
- Perform sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling
- Lift and/or move items over 25 pounds
- Willingness to initiate genuine conversation & connection while educating guests on product + service recommendations
- Develop a thorough understanding of European Wax Center services and products
- Upsell and cross-sell retail products & various waxing services
- Educate guests on benefits and savings of Wax Passes
- Arrive to work timely following the appropriate dress code, including wearing of the required name tag
- Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
- Confirm each guest service(s) and offer recommended/related add on service(s)
- Administer check-ins and check-outs, processing payments, refunds and reservation requests
- Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
- Organize the reservation book based on guest requests and associate availability
- Perform opening and closing procedures for the center
- Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms
- EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process
Desired Qualifications
- Experience in a retail environment
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