Guest Sales Associate, River North
$36,400–$36,400 year
On-siteChicago, Illinois, United States
Job Summary
Develop a thorough understanding of European Wax Center services and products to educate guests on benefits, savings, and Wax Passes while upselling retail products and various waxing services. Confirm guest services and offer recommended add-on services, then administer check-ins, check-outs, payments, refunds, and reservation requests. Inform guests of pre-booking benefits and app usage for rescheduling, while organizing the reservation book based on guest requests and associate availability. Maintain a safe, sparkling clean, and visually pleasant environment within the lobby and restrooms by performing opening and closing procedures. Arrive timely following the appropriate dress code, including the required name tag, and utilize EWC terminology to create a memorable guest experience.
Required Qualifications
- High school diploma or GED
- 2+ years customer service experience or sales experience, preferably in a retail environment
- Exceptional interpersonal skills
- Excellent written and verbal communication with strong attention to detail
- Good time management and organizational skills
- Flexibility to perform external or internal events
- Ability to work flexible days and hours, including weekends/evenings
- Exude a positive, friendly, and personable demeanor
- Ability to receive and provide feedback
- Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook
- Regularly required to talk and hear
- Perform sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling
- Lift and/or move items over 25 pounds
- Willingness to initiate genuine conversation & connection while educating guests on product + service recommendations
- Develop a thorough understanding of European Wax Center services and products
- Upsell and cross-sell retail products & various waxing services
- Educate guests on benefits and savings of Wax Passes
- Arrive to work timely following the appropriate dress code, including wearing of the required name tag
- Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
- Confirm each guest service(s) and offer recommended/related add on service(s)
- Administer check-ins and check-outs, processing payments, refunds and reservation requests
- Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
- Organize the reservation book based on guest requests and associate availability
- Perform opening and closing procedures for the center
- Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms
- EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process
Desired Qualifications
- preferably in a retail environment
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