Guest Sales Associate, Bedford Hills
$36,400–$36,400 year
On-siteBedford Hills, New York, United States
Job Summary
Create an exceptional guest experience by educating clients on European Wax Center services, products, and Wax Pass benefits while upselling retail items and confirming add-on services. Administer check-ins, check-outs, and payment processing, then organize the reservation book based on guest requests and associate availability. Perform opening and closing procedures, maintain a clean and organized lobby and restroom environment, and utilize EWC terminology to tailor scripts and standard responses. Work flexible hours including weekends and evenings, with a base rate of $17.50 per hour plus up to $1,600 in annual commissions.
Required Qualifications
- High school diploma or GED
- 2+ years customer service experience or sales experience, preferably in a retail environment
- Exceptional interpersonal skills
- Excellent written and verbal communication with strong attention to detail
- Good time management and organizational skills
- Flexibility to perform external or internal events
- Ability to work flexible days and hours, including weekends/evenings
- Exude a positive, friendly, and personable demeanor
- Ability to receive and provide feedback
- Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook
- Regularly required to talk and hear
- Perform sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling
- Lift and/or move items over 25 pounds
- Willingness to initiate genuine conversation & connection while educating guests on product + service recommendations
- Develop a thorough understanding of European Wax Center services and products
- Upsell and cross-sell retail products & various waxing services
- Educate guests on benefits and savings of Wax Passes
- Arrive to work timely following the appropriate dress code, including wearing of the required name tag
- Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
- Confirm each guest service(s) and offer recommended/related add on service(s)
- Administer check-ins and check-outs, processing payments, refunds and reservation requests
- Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
- Organize the reservation book based on guest requests and associate availability
- Perform opening and closing procedures for the center
- Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms
- EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process
Desired Qualifications
- Exposure to luxury service preferred
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