Guest Representative

Guest Service Representatives are the first in-person contact for hotel guests, serving as a brand ambassador who is attentive, service-oriented, and a creative problem solver. Responsibilities include checking guests in and out, welcoming and registering guests, explaining accommodations and payment methods, handling reservations, answering inquiries with thorough knowledge of hotel information, and communicating promptly with guests and staff. The role requires maintaining regular attendance, complying with safety and operational standards, maintaining accuracy in accounting, cash handling, and billing procedures, and assisting with deep-cleaning tasks. The position emphasizes excellent communication, teamwork, prioritization, and a strong work ethic, with a focus on delivering and exceeding guest expectations while adhering to brand standards and hotel safety procedures.