Guest Representative
$49,920–$50,440 year
On-siteRedmond, Washington, United States
Redmond, Washington, United StatesOn-siteFull Time$49,920–$50,440 yearMedium
Full TimeMedium
Job Summary
Check guests in and out, register arrivals, and handle payments while explaining accommodations and local area information. Answer guest inquiries, take reservations, and ensure immediate responses to all comments and concerns are resolved efficiently. Maintain accurate accounting, cash handling, and billing procedures while following OSHA and LodgeWorks safety standards. Perform deep-cleaning tasks, answer calls courteously, and communicate pertinent information via hotel tools. Work harmoniously with co-workers, know emergency procedures, and assist in any other duties requested by management.
Required Qualifications
- A plus: Practiced, with six months' related experience in hospitality or a service industry
- A must: Eager to be part of a great work culture and team
- Capable of exerting up to 60 pounds of force occasionally
- Capable of standing for an entire or shift or for an extended amount of time
- Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling
- Maintain regular attendance in compliance with LodgeWorks' standards as required by scheduling, which varies according to hotel needs
- Comply with LodgeWorks' standards and regulations to encourage safe and efficient hotel operations
- Know and communicate hotel emergency procedures; inform and assist guests in emergencies
- Ensure that we always follow the LodgeWorks and OSHA standards
Desired Qualifications
- A team player with a heart for hospitality
- An excellent communicator
- Entrepreneurial at heart and innovative in mind
- Naturally curious and value listening to solve problems
- An expert in prioritizing with the ability to use time wisely
- Dedicated with a strong work ethic and can work both individually and with a team
- Steadfastly driven to ensure the safety and security of the guests and their belongings
- Comfortable following directions, guidelines and work objectives
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