Guest Relations Team Member
On-siteValencia, California, United States
Valencia, California, United StatesOn-siteFull TimeHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Respond to guest inquiries, address comments and concerns, and manage lost and found reports across Guest Relations, Lost & Found, the Ride Information Center, and Ticket Will Call. Provide accessibility accommodations for rides and attractions, answer phone lines, and resolve guest issues while maintaining a professional demeanor. Work a flexible schedule including nights, weekends, and holidays, with potential overtime based on business needs. This role serves as the face of the park, requiring strong communication skills and teamwork to ensure world-class guest service.
Required Qualifications
- Must be at least 18 years of age
- high school diploma or equivalent
- Strong knowledge of park policies and procedures
- Excellent written and verbal communication skills
- Basic proficiency with computers and phone systems
- Professional, self-motivated, and enthusiastic attitude
- Strong teamwork skills and ability to collaborate effectively with others
- Availability to work a flexible schedule, including nights, weekends, and holidays
- Constantly walking, sitting, standing, talking, hearing conversation and acuity, seeing near and far, depth perception, color vision, grasping and using finger movement
- Frequently working in temperature change, extreme cold, heat, sun, wetness, humidity, and heights
- Must be able to lift up to 51 lbs
- Must be able to stand for extended periods and walk long distances
- Overtime may be required for adult employees based on business needs
Desired Qualifications
- Six Flags park knowledge
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