Guest Relations | Season 2026 | Villa Sant'Andrea, A Belmond Hotel
On-site · Taormina, Sicily, Italy
Taormina, Sicily, ItalyOn-siteFull TimeMid LevelMasters DegreeLarge
Type
Full Time
Level
Mid Level
Education
Masters Degree
Company size
Large
Job Summary
Guest Relations Agent in a 5-star Belmond hotel in Taormina; responsibilities include warmly welcoming guests at check-in and check-out, building and maintaining relationships, providing bespoke recommendations for hotel services and local attractions, proactively addressing concerns, liaising with hotel departments to fulfill special requests, coordinating personalized amenities and experiences, and maintaining detailed guest profiles to ensure seamless, personalized service across future stays.
Required Qualifications
- Previous experience as a Guest Relations Agent in a 5-star luxury hotel
- Proficiency with hotel management systems (HMS) and Microsoft Excel
- Excellent communication and interpersonal skills
- A polished, professional appearance and demeanour
- Strong problem-solving abilities and grace under pressure
- Fluent in Italian and English (both written and spoken)
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