Guest Relations Representative

Guest Relations Representative at Sentara Williamsburg Regional Medical Center (Williamsburg, VA) on a Part-Time Night shift. The role verifies patient registration, escorts patients and guests (including wheelchair assistance), delivers responsive guest services, and coordinates with leaders to address requests, identify needs and secure referrals or services. It involves collecting data for service improvement, supporting policy and procedure evaluation, guiding complaints and compliments to the appropriate team, and assisting in the orientation and evaluation of volunteers and interns. The position emphasizes personal attention, teamwork, proactive service, and maintaining effective communication with leaders to enhance patient and family experiences, with a benefits package offered.