Guest Relations
On-siteMilwaukee, Wisconsin, United States
Job Summary
Greet and positively engage with all guests upon arrival and throughout their visit at American Family Field to ensure an exceptional guest experience. Treat guests with courtesy and respect while providing event information, general ballpark directions, and instructions to ensure fan compliance with stadium policies. Operate a voice amplifier to deliver clear guidance outside gates, monitor escalators for safety, and operate Wheelchair Services and coordinate shuttle assistance. Direct queue formations at gate entrances and communicate with staff to coordinate optimal fan entrance. This role involves standing for up to five hours in all weather conditions, requiring availability to arrive three hours prior to game time.
Required Qualifications
- High school diploma or general education degree (GED)
- Six to twelve months related experience and/or training
- Ability to communicate well
- Friendly demeanor
- Knowledgeable
- Well-groomed
- Assertive
- Ability to intervene in conflict situations
- Ability to provide excellent customer service
- Professional manner
- Respectful manner
- Friendly manner
- Willingness to learn and use programs on computer and/or mobile phone
- Availability to attend training sessions
- Availability to attend stadium tours
- Availability to attend other events
- Availability to work weekdays
- Availability to work weeknights
- Availability to work weekends
- Ability to arrive up to three (3) hours prior to game time
- Ability to stand for up to five (5) hours at a time
- Ability to work in all weather conditions
- Age of at least 18 years
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