Guest Relations Manager
$70,000–$75,000 year
On-siteMalibu, California, United States
Job Summary
Oversee daily operations of Rooms and F&B departments, conducting pre-shift meetings, monitoring logs, and managing guest check-in/out processes. Handle onsite guest requests, resolve complaints, and perform daily inspections of guest rooms and public spaces to address asset deficiencies. Train and coach staff across Concierge, Bell, Housekeeping, Engineering, and Food and Beverage while assisting with scheduling, payroll, and policy compliance. Foster a cooperative climate, manage HR systems, and execute staff meetings and morale-building activities. Adhere to safety guidelines, emergency procedures, and grooming standards. Work varying schedules including evenings, weekends, and holidays.
Required Qualifications
- High school diploma or equivalent vocational training certificate
- Two years of Guest Services management experience in a similar resort or luxury hotel
- Ability to utilize computer software and hardware required
- Ability to easily maneuver on computer keyboard required
- Must be customer-service oriented
- Excellent hospitality skills
Desired Qualifications
- Some college or college degree
- Degree in hospitality management
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