Guest Relations Manager (Saudi National)
On-siteRiyadh, Riyadh Region, Saudi Arabia
Job Summary
Oversee all aspects of guest relations to maximize satisfaction, including supervising Guest Relation Officers, preparing weekly duty rosters, and conducting house tours for VIPs. Escort arriving, external, and departing guests personally while checking VIP rooms and ensuring correct amenities are allocated. Handle guest complaints and feedback according to Sofitel standards, maintain open communication with related departments, and liaise with Concierge, Butler, and Club staff for special requests. Update guest history systems, prepare requisitions, and attend daily briefings to facilitate smooth operations. Maintain grooming standards and company policies while promoting inter-hotel sales and in-house facilities.
Required Qualifications
- Degree from School for Tourism & Hotel Management
- Minimum 3 - 5 years' relevant experience
- At least 2 years at a supervisory level
- Strong written and verbal communication skills in English
- Ability to develop rapport with colleagues and management staff
- Ability to work cohesively with co-workers as part of a multi-cultural team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgment with difficult guests
- Has full knowledge of Sofitel standards
- Abides by all policies and procedures
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