Guest Relations Manager
Dallas, Texas, United StatesOn-siteFull TimeMid LevelNot SpecifiedUnknown
Job Summary
The Guest Relations Manager will oversee day-to-day operations of the Guest Relations team, ensuring the highest levels of hospitality. Key responsibilities include managing reservations, maintaining guest profiles, providing VIP meeting reports, supervising team performance, coaching staff, handling guest inquiries, analyzing feedback, and assisting in hiring and training processes. The ideal candidate will have extensive hospitality experience, knowledge of reservation software, and exceptional communication skills.
Required Qualifications
- 5+ years working in the hospitality industry in a manager or supervisory role
- Extensive knowledge of various restaurant reservations software
- Proficient in Microsoft Office & Google Workspace
- General computer skills required
- Demonstrate exceptional skills in customer relations, communications, and problem-solving
- Ability to multitask, remain flexible and adjust to situations as they occur
- Work both independently and as a team, while exercising judgement and initiative