Guest Relations Manager
On-siteLondon, England, United Kingdom
Job Summary
Deliver bespoke service by monitoring public area traffic and managing Front of House staffing levels across all hotel areas. Navigate guest movement and anticipate service interactions by observing arrivals and departures, providing live guest information to the team to create a WOW factor. Assign tasks using needs analysis and skills assessment while collaborating with all departments to exceed client expectations. Requires minimum one year of Front of House experience and proficiency in Opera, EHL Apps, and other hotel management systems. Full-time role based in Leicester Square with competitive salary and 28 days holiday.
Required Qualifications
- Minimum one year of Front of House Experience or participation in the MIT program
- Proven track record in delivering exceptional customer service
- Understands how to use IT applications: Opera, EHL Apps, Microsoft applications, Caspro, Guest Plus, Magna, Aspect, IRS, MMS
- Impeccable command of the English language
- Confident ability to communicate and establish rapport
- Display and live the Londoner ethos and aim to provide a service that is beyond our clients' expectations
- Eligible to live and work in the UK with documented evidence of eligibility
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