Guest Relations Manager

Manage day-to-day guest services and front desk operations, directing guest inquiries in the lobby and supervising team members to ensure service standards are met. Resolve service issues, settle disputes, and negotiate with guests while maintaining property integrity and supporting energy conservation efforts. Provide immediate assistance to guests throughout the property, record issues in the tracking system, and review satisfaction results to drive continuous improvement. Maintain high visibility in public areas during peak times, coach employees on hospitality skills, and lead by example to foster trust and cooperation among staff.