Guest Relations - Guest Relations Officer

Greet guests at the driveway, escort VIPs and limo arrivals to rooms, and coordinate express check-ins and group check-ins with the Ritz-Carlton Club concierge. Manage glass door and lift lobby coverage, update daily showroom availability, and collect guest preferences while maintaining a tidy desk and professional appearance. Ensure all hotel rules and regulations are followed, communicate issues promptly to the Guest Relations Supervisor, and provide lateral service to other departments as required. Attend daily line-ups with the Front Office team and deliver a memorable, unique guest experience through hands-on service and local area knowledge.