Guest Relations Executive - Front Office - Jumeirah Messilah Beach
On-siteDubai, Dubai, United Arab Emirates
Job Summary
Welcome and register guests upon arrival, issue room keys, and process payments on departure. Assist guests throughout their stay to ensure requests are met while maintaining privacy, and maximize room revenue by up-selling walk-in guests. Maintain accurate guest records in the Opera system, including passport scans for the CID report, and ensure the Guest Services desk remains fully operational and stocked. Attend daily briefings, update supervisors on challenges, and handle administrative tasks like filing and routing reports. This role supports the Front Office team at Jumeirah Messilah Beach, a beachfront resort offering 316 rooms, seven restaurants, and extensive conference facilities in Kuwait.
Required Qualifications
- 2-year minimum experience with same role in a five-star hotel
- Ability to anticipate guest's needs and respond with congenial hospitality
- Ability to work in a multicultural environment
- Highly organized
- Ability to multi-task
- Ability to work well within a team
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