Guest Relations Associate
On-site · Mumbai, Maharashtra, India
Job Summary
Guest Relations Associate responsible for front office operations including assisting guests with check-in/check-out, cashiering duties, reviewing arrival lists, registering guests in the system, issuing room keys, ensuring VIP and repeat guest recognition, liaising with other departments to fulfill guest requests, maintaining repeat guest history, promoting hotel facilities to maximize revenue, handling complaints, managing guest communications, upholding guest privacy, and adhering to safety procedures while performing related duties and participating in trainings and briefings.
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