Guest Relations Agent
$36,712–$36,712 year
On-siteKīlauea, Hawaii, United States
Kīlauea, Hawaii, United StatesOn-siteFull Time$36,712–$36,712 yearHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Greet guests professionally, establish rapport, and assist in selecting products that match their needs through a discovery process. Sell retail items and upsell experiences while providing a thorough purchase recap and thanking guests for their business. Resolve guest issues promptly with a sense of urgency, following up to ensure resolution. Maintain compliance with operational specifications, human resources requirements, and the safety management system. Work in-person from 7 am to 6 pm, generally three to five days per week, with one day on a Saturday or Sunday.
Required Qualifications
- High school diploma or general education degree (GED)
- Excellent Personal interaction skills
- Expert-level knowledge of the local area and attractions
- Knowledge of tour industry
- Adaptable and able to support change within the business
- Ability to overcome objections and offer alternate solutions
- Timeliness and a professional appearance
- Excellent written and verbal communication skills (fluent English required, bilingual a plus)
- Strong listening skills to be able to identify customer need
- Self-motivated with the ability to work independently in a sales driven environment
- Ability to occasionally lift to 25 pounds and to stand for long periods of time
- Proven ability to juggle multiple duties and prioritize
- Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
- Sunday – Saturday
- 3 – 5 days per week, with one day being on a Saturday or Sunday
- Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am – 6 pm)
- 0% travel
- Regular attendance
- Must follow Blue Hawaiians' employment practices and policies
Desired Qualifications
- Bilingual
- Expert-level knowledge of the local area and attractions
- Knowledge of tour industry
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