Guest Relations Agent

Guest Relations Agent role at Sofitel Riyadh involves meeting and greeting VIP guests, liaising with Concierge, Butler and Sofitel Club for events and VIP requests, preparing guest arrival compendiums, maintaining repeat guest history, handling guest complaints with follow-up on corrective action, reviewing arrival lists for room allocations and amenities, promoting inter-hotel facilities and in-house services, and attending regular team meetings. Requires strong English written and verbal communication, the ability to build rapport within a multicultural team, and the capacity to provide calm and courteous guest service. Minimum 2 years of Guest Relations experience in a four- or five-star hotel and a Degree from School for Tourism & Hotel Management are expected. The posting describes a full-time, entry-to-mid level hospitality role based in Riyadh with in-person work.