Guest Relation Supervisor - Raffles The Red Sea (Saudi National)
On-siteUmluj, Tabuk Region, Saudi Arabia
Job Summary
Lead by example in delivering refined, anticipatory service to guests while acting as the primary escalation point for concerns and conducting service recovery. Supervise daily operations of Guest Relations Hosts, coach team members on service culture, and provide on-the-job training and performance evaluations. Oversee VIP arrival, in-house, and departure arrangements by coordinating with Concierge, Butler Service, Housekeeping, and Food & Beverage to execute bespoke experiences. Ensure accurate documentation of preferences and feedback in hotel systems, participate in daily briefings, and uphold Raffles grooming and brand standards. Maintain confidentiality and compliance with safety procedures while managing guest satisfaction reports. This role requires fluency in English, a degree in Hospitality Management, and 3–5 years of supervisory experience in luxury hotels, with pre-Opening project coordination being a must.
Required Qualifications
- Minimum 3–5 years of experience in Guest Relations, Front Office, or Guest Experience roles within a luxury or five-star hotel environment
- Previous supervisory or team-leading experience
- Fluency in English
- Flexible to work shifts, including weekends and holidays
- Trustworthy, discreet, and service-oriented
- Understanding of Ultra-Luxury guest expectations and brand alignment
- Experience in pre-Opening
- A proactive, anticipatory approach with a strong sense of ownership and accountability
- Impeccable grooming and personal presentation aligned with Luxury standards
Desired Qualifications
- Degree or diploma in Hospitality Management or related field
- Experience with property management systems (Opera or equivalent)
- Additional languages
- Strong leadership and coaching abilities
- Exceptional interpersonal and communication skills
- High emotional intelligence and cultural awareness
- Proven service recovery and problem-solving expertise
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office and hotel systems
- Polished, confident, and professional presence
- Calm, decisive, and gracious under pressure
- Passionate about luxury hospitality and guest satisfaction
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