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Accor PacificPosted 1 month ago

Guest Relation (H/F/X)

On-siteParis, Île-de-France, France

Full TimeEnterpriseHospitality

Job Summary

Conduct personalized guest relations and manage front office operations, including check-ins, departures, and telephone inquiries. Accompany clients in rooms, handle VIP and delegation arrivals per Sofitel guidelines, and ensure seamless service across the restaurant and bar. Track guest feedback, update client profiles, and optimize wait times while facilitating communication between hotel services. Master hotel systems like Opéra and maintain high standards of elegance and team spirit. Requires English proficiency, a third language is an asset, and experience in luxury hospitality. Full benefits package includes food allowance, health coverage, and uniform.

Required Qualifications

  • Maîtrise de l'Anglais
  • Expérience dans l'hôtellerie haut de gamme

Desired Qualifications

  • La pratique d'une troisième langue étrangère
  • Maîtrise du pack Office
  • Connaissance du système Hôtelier Opéra

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