GUEST RELATION H/F

Welcome guests at arrival with courtesy and professionalism to establish a warm first impression. Support the front desk during check-in and check-out by preparing arrivals and arranging special attention for all client segments. Provide information on hotel facilities, available services, and local attractions. Ensure the smooth course of the client's stay and respond to client requests quickly and effectively. Organize hotel animations with other departments and proactively manage guest reviews, complaints, and feedback to resolve issues. Contribute to improving daily client quality and experience while sharing relevant information.