Guest Relation Associate
On-siteUdaipur Udaipur, Rajasthan, India
Job Summary
Welcome guests upon arrival with a warm, professional first impression and assist with check-in and check-out procedures. Respond promptly to inquiries, handle complaints efficiently, and coordinate with housekeeping, food & beverage, and maintenance to fulfill requests. Maintain knowledge of facilities, services, and local attractions while assisting VIP guests and monitoring feedback. Ensure lobby and guest areas remain clean and organized, promote hotel services, and maintain accurate guest records in the management system. Follow hotel policies, safety standards, and service procedures. This pre-opening team at Fairmont Udaipur Palace supports the launch of luxury hospitality in the region.
Required Qualifications
- Bachelor's degree or diploma in Hotel Management, Hospitality, or a related field
- Previous experience in a hotel front office or guest relations role
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict-resolution abilities
- Professional appearance and positive attitude
- Ability to work flexible shifts, including weekends and holidays
- Proficiency in MS Office and hotel property management systems
Desired Qualifications
- Passion for excellence
- Flair for exceptional hospitality
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.