Guest Recovery Agent
On-siteHershey, Pennsylvania, United States
Job Summary
Provide exceptional customer service by building rapport with guests in person and over the telephone. Sell various Hersheypark admission ticket options, season passes, and add-on items while upselling Park programs and tracking inventory. Listen to guest concerns, accurately detail guest information and requests, and assist guests in enrollment in the Ride Accessibility Program. Adhere to operational standards for the Guest Experience Department and perform other duties as assigned. This part-time role requires working flexible hours including mornings, evenings, weekends, and holidays from Memorial Day through Labor Day, with three days of operational availability. Candidates must be comfortable working in both indoor and outdoor weather conditions, including extreme heat and cold.
Required Qualifications
- 18 years of age or older on the date of applying
- Must have the ability to effectively communicate verbally including speaking clearly into telephones
- Must have strong conflict-resolution/problem solving skills
- Must have strong written communication skills and be detailed oriented
- Must be comfortable with the use of electronic equipment and digital ticketing software
- Must be proficient in the use of Google Workspace applications
- Must be friendly, upbeat, work well with other employees, and be able to interact with our guests in a fast-paced environment
- Must display a positive attitude, eagerness to learn, and professional image in compliance with the Hershey Entertainment & Resorts guidelines
- Must have the ability to safeguard confidential information
- Must be able to work flexible hours, including mornings, evenings, weekends and holidays, as well as maintain three (3) days of operational availability, Memorial Day - Labor Day
- Must be able to work in a combination of indoor and outdoor weather conditions
- Physical requirements include sitting for periods up to five (5) hours at a time, walking, bending, climbing stairs, and lifting up to twenty (20) pounds without assistance
- This job requires the visual ability to perform detailed work at close distances (computer screens, tickets, printed papers, websites)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.